A note from Mavala SA:
Mavala SA brings the greatest care and the greatest expertise to the development and manufacturing of our products.
They have been marketed through a distribution network established for more than half a century all over the world (“authorized network”).
This authorized network guarantees you the authenticity, inviolability, and freshness of our products, while respecting their transport and storage conditions, which we have diligently predefined and educated our authorized re-seller about.
In addition, by purchasing MAVALA products in your country’s authorized points of sale, you will also be assured that they comply, for each specific market, with its specific regulations, particularly in terms of sanitary and cosmetic matters, and more specifically with labelling in accordance with local legislation.
Neither MAVALA SA nor its authorized distributors may be held liable for any damage caused by the improper use of MAVALA products (for example, but without limitation, in the event that the instructions for use, warnings and/or any restrictions on use relating to the products are not understood by the consumer should they have not been made available in the correct language).
MAVALA SA and its authorized distributors do not accept any liability for counterfeited or altered products (for example original products that have been opened or have already been used).
Authorized Mavala re-sellers go through specific product training, and have to abide by Mavala’s strict quality controls. Therefore, MAVALA will not replace, refund or provide our 100% satisfaction guarantee, nor will we honor our warranty, for products purchased from unauthorized sellers on Ebay, Amazon or other unauthorized internet retailers and brick and mortar locations.
In order to fight against counterfeiting and the sale of products that are altered or whose traceability cannot be ensured, we invite you to inform us of any product that seems suspicious to you. Your health is important to us and the use of counterfeited or altered products can be dangerous for you.
In particular, we strongly recommend you to be very cautious if you purchase products on the internet outside of our authorized network, especially if you place orders with platforms or websites that promote the sale from consumer-to-consumer (C2C).
In case of any doubt, do not hesitate to contact us and we will strive to provide you with relevant information to the best of our knowledge. In particular, we are at your disposal to refer you to our points of sale near you, including approved internet sales websites.
We thank you